Pluspunten
- Otis throws a lot of responsibility on service reps right away, which looks great on a resume. - Interactions with enjoyable customers can be fun, Otis lets reps do customer entertainment. - Employee Scholar Program - My particular supervisor is a great person and does the best he can considering the company. There are few other great upper-managers. - Benefits, gas reimbursement
Minpunten
- We are supposed to sell the "value" of Otis, but in my market, there is no value. Otis mechanics are swamped and have very little time for maintenance, some customers haven't received maintenance for over one year. It is also hard to sell the value because we are too high to make the value worth it. For ex: when we are $250,000 higher than the next competitor for a $1,000,000 project in a bid with all companies providing identical specs, what do we expect the customer to do? - Reps are penalized for cancellations, non-conversions, non-payments. I spend a good portion of my time trying to avoid losing money instead of attempting to make money. Also, commission plan written with so many stipulations that it becomes worthless - For ex: you don't get paid for resigns unless it's one year in advance, not a resign mailer, not a 10% discount, and the list gets longer. What DO we get paid? Also for ex: a recapture is great if they pay annually and sign a five year deal, pay dwindles for monthly payers and shorter contracts. - Reps are never given raises unless they change positions within company. Also, salary is much lower than competitors or comparable entry-level sales jobs of my schoolmates in this city. No company car, this would make sense in a position like this. Not a major con, but something interesting to note. - Under staffed. We don't have enough admins, reps in the office, supervisors, etc. We need help. - No focus on the customer. Charge them for everything regardless of if it's fair. Trap them in their contract as much as we can. Although this is important for a corporation, there should also be some focus on retaining customers by not pissing them off constantly. - Rep turnover is unreal. When I explain how many people have quit in the past year to family/friends, their jaws drop. It is also quite frustrating to the customers. And projects get messy when the rep leaves in the middle.