Octopus Energy

1,0

3 sep 2023

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- Free drinks in the office on a Friday - Occasional free food - Liked the people I worked with - Opportunity to progress

Minpunten

My experience working at Octopus was horrible and completely shattered my confidence and mental health. They lied to us in training essentially selling the job as something completely different, and when I started working I realised it was basically like working in a call centre. There were no departments so we had to know how to deal with every type of query which meant our workload was too much to manage. Every aspect of our day was scheduled and controlled, there was constant negativity being pushed on us about stats being met. Was rarely allowed to take sick days as they would always just tell me to work from home instead. When I spoke up about my anxiety getting bad I got next to no support, was recommended to just ‘take baths’ and ‘meditate’ and was consistently gaslighted and told that’s it was ‘just the job’ and was my fault for not telling them how to support me (?). Bizarrely no HR department either so the only option I had was to talk to senior management about my issues who were part of the problem and definitely not trained to deal with MH. I would not recommend anyone to work here.

Reactie van Octopus Energy

Hi there, Thank you for taking the time to leave us a review. We really appreciate your feedback and are sorry to hear you didn’t feel you had the appropriate support during your time at Octopus. Our operating model is centred on teams supporting a customer base end-to-end. We do this through empowering teams with knowledge and tools, and believe this creates the best experience for team members and customers. We appreciate that this is different to how lots of other service teams run and can be demanding for the team. In the next 1-2 months, we’re looking at how we can rebalance workloads. It’s important for the team to recharge before returning to work after illness, and we encourage team members who are unwell to take time off. We’re sorry if that was not your experience. Whilst managers are trained and well-equipped to support teams with wellbeing and performance, team members are encouraged to speak to any leader in the business if they have concerns. We’ve started running drop-ins and Q&A to provide space for this. Thanks again for your feedback. Erin Bullions Head of Operations Octopus Energy

Do not work here. - werkgeversreview Energy Specialist bij Octopus Energy

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