Pluspunten
None. Stay away from this company.
Minpunten
Micromanagement! There is a strict script and calls are counted, recorded, and graded. You get in trouble for going to the restroom! Training is a joke, you're expected to learn from a teacher that does nothing but talk to her friend all day. If you make it out of the laughable training, you're assigned to a supervisor. Pray that you get a supervisor who knows what they're doing, which is about a 1 and 6 chance. If you have a question, good luck getting an answer from the team leads that do nothing but walk around all day and talk to their friends. Beware of the Leadership Mafia, if you're not on good terms with them, you wont get promoted and you will have a target on your back. HR is unfriendly and will be of no help to you whatsoever. You will never see the Director ever, he hides in his office and stays as far away from the agents as possible.