So sad - werkgeversreview Agent bij Open Access BPO

Thank you for sharing your thoughts about your experience at Open Access BPO. We want to assure you that we put a lot of rationalization and thought behind every decision that is made. These decisions have always been geared towards our employees' well-being and securing their employment. Regarding the concern on sharing lockers, the instructions we have been giving out is that they are to be used primarily for storing mobile phones/USB drives/gadgets that have a capability to record (wallets should be on your person at all times). We do this as part of the Information Security Policies as required by our client (which is mainly to protect the infomation of our clients' users). Failure to meet this requirement would jeopardize our account/s, and, ultimately, our agents' jobs. So long as your phones have a phone lock functionality and you keep it locked, privacy should not be an issue. Thank you, too for pointing out that space is becoming a problem since we are growing. Discussions with contractors and suppliers regarding ways in which we can fast-track our expansion site are already underway. Our current downtown site is also being upgraded. We would like to ask for your patience as this does take some time, especially in light of the current crisis and the stringent government restrictions. On the subject of government restrictions, the government has strictly imposed that we limit the number of people in the office so that we can practice social distancing and reduce exposure. As a viable solution, schedule adjustments were made to decrease the number of workdays and to increase the number of work hours to guarantee that agents still get to put in the hours and, at the same time, observe social distancing and reduce exposure (especially during commutes). It is worth mentioning that our industry -- this pandemic aside -- is well-known for its basic requirement of schedule flexiblity: an expectation that is set clearly in the job postings and during the hiring process. Another solution that we are looking into is Work-from-Home. This option, though, is subject to approval from our clients as there are a lot of moving parts behind it: the agents'capability to work from home (internet connectivity, computer equipment, background noise/distractions), client tools and possibility of Security Breaches (a definite deal-breaker), etc. We want to assure you that your management team does care about you and we are working around the clock (meetings all throughout the day and at night) to make sure everyone is kept safe and compensated fairly. It is important to consider that this is the first time we have encountered this scenario and we are doing our best in walking the fine line between providing job security and reducing the possibility of agents getting exposed. Bearing with these short-term pains in exchange for long-term gains ensure we maintain our partnership with our clients and keep everyone else's jobs secure. Ensuring that our business continues to operate in order to secure everyone's employment while maintaining the employees' safety and well-being is our utmost concern. This requires all of us to be adaptable in the coming days as immediate and midterm solutions are being rolled out to meet this goal.