OpenTable

Onderdeel van Booking Holdings

Reviews voor OpenTable

Sinking ship - werkgeversreview Customer Support bij OpenTable

2,0

11 sep 2023

Customer support

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

OpenTable was an amazing company in the beginning. The culture is amazing and my coworkers were great. The pay was decent. Remote work is a plus.

Minpunten

More and more was piled on our plates. Products rolling out without being complete, leaving support to deal with the angry customers. The whole company got to leave early on Fridays in the summer, except support. There were often "company weeks off" which included everyone - but support. Support was always an afterthought. Lay offs came unexpectedly after being told for months that it wouldn't be happening. Over 65 people were laid off, with their positions being outsourced to Mexico.

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5,0

10 jun 2026

Anonieme freelancer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good company culture and team

Minpunten

There is not negative aspects.

1,0

5 jun 2026

Marketing

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

* It's a great brand * Great partners * Decent product with strong distribution

Minpunten

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

Reactie van OpenTable

Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.

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