Good Company for BPO - werkgeversreview Customer Service Representative (CSR) bij Optum

3,0
8 feb 2021
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Many benefits and engagement activities

Minpunten

Some managers don't care about your personal well-being

Ontdek andere reviews over Optum

5,0
1 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good pay, nice coworkers, and good training

Minpunten

Not much support when busy.

2,0
20 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work flexibility, supportive coworkers.

Minpunten

Chronic understaffing that leads to constant burnout Leadership behavior is inconsistent, unaccountable, and often dismissive Nepotism heavily influences promotions and opportunities Raises and bonuses are rare or nonexistent despite increasing workloads Workload expectations are unrealistic and unsustainable Company talks about mental wellness but does not practice it internally Extremely limited EAP benefits that offer little real support Employees are not acknowledged, respected, or meaningfully recognized High turnover due to poor culture and lack of investment in employees

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