They're not as bad as you think - werkgeversreview Patient Access Representative bij Optum

5,0
24 apr 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

They were really fast at issuing my final pay. It took them 2 weeks. They actually do "threaten" you a little bit by saying they're gonna take legal action unless you return your assets from them (if you worked from home). But don't panic, just let them know you'll be returning everything and they'll kindly assist you.

Minpunten

None really. My personal experience was fine

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5,0
8 apr 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

Good pay and people are awesome

Minpunten

Working for a very large company hard to keep up with emails

1
3,0
4 jun 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Minpunten

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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