Work load is extremely high and not manageable. Executives are out of touch with the employees and don't care if you are overworked. To quote an executive "There is no limit on the amount of claims one can expect to receive and you handle all the claims that are in your territory" This means that the claims are not spread evenly throughout the teams. One team can be receiving 4x the amount of claims while another team is receiving one claim a week. The teams do not work together to help manage work loads. Management could help with this issue, but there is no teamwork throughout the claims organization so that's not going to happen. Small company that truly doesn't value their employees.