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Good company - werkgeversreview Contact Center Agent bij PSCU

4,0
30 nov 2020
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The management is very professional and cares about their employees' well being. They keep you apprised of company goals and progress, both big-picture and as it pertains to your department. The pay is very good and my supervisor is great. The training is excellent.

Minpunten

The programs and systems are old. As such, they are often glitchy and/ore go down. They tell us to do they best we can. This is a very frustrating aspect since members are extra frustrated so our jobs are very difficult.

Ontdek andere reviews over PSCU

5,0
3 nov 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Nice company to work for

Minpunten

None so far that I saw

4,0
28 feb 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

Minpunten

There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

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