Pluspunten
Enjoyed going to work everyday, co-workers friendly and helpful. Team leads went out of their way to create comraderie by creating the Fun Bunch. A group of volunteers who would create games, treats, creative projects etc., for the CSR's. Great new hire training/trainers. Having never done this type of work before I felt like I was never gonna catch on, but they took the time to assist me. Team Leads were knowledgeable for the most part, and very patient with those of us that were a bit slower to catch on. Good Company.
Minpunten
New company so some of the IT systems weren't functioning up to speed. Introducing new software without any training whatsoever, expecting the CSR's to keep their quota's and train themselves. Several big complicated growing pains during the time I worked there. High expectations for CSR's in terms of quota's.