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Customer neglect - werkgeversreview Director, Support bij PayPal

1,0

20 sep 2008

Director, support

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Nice San Jose campus with tennis courts, good cafeteria and gym. Good location, easy access to highway. Commute assistance. Koi pond.

Minpunten

Silos, politics, power struggles. Poor communications between Eng and support orgs. Customers are nickel-and-dimed, and lied to. Brain-dead UI with no insight into customer end-to-end experience. Omaha support center is a sweatshop that gets lip service from the execs but is treated as an place to clean up problems, not contribute to product improvement. Definitely 2nd class citizens.

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5,0

15 mei 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good company to work for, good work life balance

Minpunten

They should have more developers than other titles.

3,0

6 jun 2026

Mts-2

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Big scale. Good work-life balance. Smart coworkers.

Minpunten

Lack of product vision. Disparate tech stack split between internal tooling and more modern cloud providers makes the deployment story confusing.

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