Supportive lgbtq+ family? - werkgeversreview Customer Service Representative bij PayPal

1,0
27 mrt 2024
Aanbevelen
Goedkeuring directeur
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Benefits / trying / Equipment /

Minpunten

"Respect, diversity of thought, included and bla, bla bla...." I don't believe these values were applied in my case. A week before I started working at PayPal, I received news that was beyond my control. As a gay man, I needed to travel to another country to pursue a biological family through in vitro fertilization. Due to a bureaucratic issue, I had to delay my trip, which would have resulted in me missing the end of my training period - If I wouldn't be able to work remotely. I spent a few days trying to adjust to the situation, but it was impossible. I informally asked around and was told unanimously that PayPal was flexible about working from another country for a few days. I was relieved and asked for a meeting with my immediate TL who confirmed that there was a "possibility" of remote work for a few days. She would be working on that... However, when she brought up the issue with the manager she reacted disappointedly and told me that I had to choose between my personal project of starting a family and my job. It was not a fair choice, as the cost of my fertilization was USD 100k, which would be nowhere near my annual salary. I was pressured to write an email stating I wanted to leave the company immediately. What I did, even though it's not the truth. I didn't want to leave the company immediately. They were the ones who weren't flexible in helping a gay family be born. I wrote an email to the HR department detailing the situation and my disappointment, but I never received a reply. Even though HR had just sent me a message to find out my impressions about the onboarding process. I felt disposable and humiliated, and that was not the kind of feeling I was looking for when I choosee working at PayPal. In essence, PayPal told me that I had to choose between them and the existence of my future family. This is a personal burden that I carry with me, and I remember it every time I hear the name of this company. A company that loves to associate itself with the LGBTQIA+ Pride, but did not consider my family's existence in their decision. I hope this manager never has fertility problems or needs the service I need. I wish only good things in their life. No one deserves the feeling of disrespect I faced.

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5,0
7 mei 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Good work life balance. Lot of opportunities to learn

Minpunten

Company is in transition mode

2,0
13 apr 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Minpunten

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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