Used to be amazing but now is horrible!!! - werkgeversreview Corporate Manager bij PetSmart

2,0
12 feb 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

They pay fairly well for management positions. The building and amenities of the office are great. It's great to be able to bring your pet to work

Minpunten

PetSmart used to be an amazing company when under different management. The current owner, BCP, is ruining a once great employer. People are jumping ship faster than they can bring on new people. The workload and expected hours you work are unreasonable. The leadership is breeding an environment of backstabbing and fear. After nearly 8 years I made the choice to leave and it was the best career choice I have ever made. It speaks volumes that people who once had thought PetSmart would be their career long employer are jumping ship. There have been multiple layoffs since new leadership has taken over. Additionally the main focus which had always made them money, and lots of it, has faded into the background and the direct vision of solely making money with subpar merchandise is failing.

Ontdek andere reviews over PetSmart

5,0
1 jul 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Well run stores. Offers PTO

Minpunten

not much work life balance

3,0
27 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Minpunten

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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Reactie van PetSmart
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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