PetSmart

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Trust is an Issue - werkgeversreview Operations Manager bij PetSmart

2,0

8 mrt 2013

Operations manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Positive relationships with staff - Love of pets - There is a strong commitment to care for the pets in the store and customer's pets.

Minpunten

What finally convinced me to leave was that a Canadian Vice President placed a secret ban on internal salaried manager promotions that lasted a year while at the same time, Human Resources kept insisting that it wanted to develop talent from within. It was very embarrassing for Petsmart in Canada when this came out. The company did start to open up the promotions process after that experience but a lot of trust had disappeared in the meantime.

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5,0

1 jul 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Well run stores. Offers PTO

Minpunten

not much work life balance

3,0

27 jun 2026

Experience leader

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Minpunten

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

Reactie van PetSmart

Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.

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