Not too bad. - werkgeversreview Anonieme werknemer bij PetSmart

4,0
28 apr 2010
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

If you love animals, you will get your animal fix everyday at PetSmart. The company tries hard to make it a somewhat fun place to work and most of the customers (pet parents) are pleasant to deal with.

Minpunten

It is still retail and the retail industry has struggled over the last 18 months, as a result staffing levels have been reduced in a business that carries live goods. Every one is asked to do more (economy issues), but the work expectations coupled with the customer service expectations are unrealistic with the amount of staff that is allowed. Always changing policies and rules make it hard to remember from day to day which form to use, how to sign (first name last initial), where to sign, and when to sign.

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5,0
26 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good job and location nice

Minpunten

None that I can think of

1,0
2 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Minpunten

Employees are expected to be work-robots

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Reactie van PetSmart
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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