Enjoyed it - werkgeversreview 111 Call Handler bij Practice Plus Group

Nice trainees lovely people on training course

Where do I start. Total lack of respect for trainees, churning trainees in and out like a production line due to maximum numbers leaving even before training ends. Speaking to trainees in inconsiderate manner. No people skills. Comes across as Unprofessional towards trainees. Lack of clarity as to when training ends and actual normal salary begins ( not far off minimum wage until that happens) cannot get the shifts to finish training as not enough coaches and too many new trainees being introduced again when no shifts for those half way through (you don’t get paid while waiting for a coaching session by the way). Coached mostly by people who have no empathy due to being under pressure themselves. No real understanding or tolerance when trainees anre nervous an inevitably make mistakes. Rules around being away from calls like being in a prison. Just a toxic , critical environment . Absolutely the opposite to what you expect from a so called care setting. Awful experience. Out of 12 of us in training only 4 of us survived into the main then no shifts as no coaches!! Worst job I ever applied for

Not a single thing to write

I worked for Practice Plus Group within their macular service as an AMD specialist, and it was one of the most distressing experiences of my professional career. There was a complete lack of meaningful support for clinical staff. I was expected to run autonomous clinics in unfamiliar locations, often travelling 2–3 hours, with minimal preparation and no on-site clinical support. This was not part of my original contract, yet I felt pressured into doing it. When support was needed, it was limited to messaging a consultant remotely, which is not a safe or appropriate substitute for proper clinical supervision. The environment created significant pressure, and as a result, mistakes became more likely — not because of lack of competence, but because of unsafe systems and expectations. Rather than being supported through this, I experienced a culture of blame. After managing a patient with a recognised complication of intravitreal injections, I was made to feel personally responsible in a way that was deeply undermining and distressing. Leadership at the time did not foster a culture of safety, learning, or psychological support. Instead, it felt punitive and unsupportive, which ultimately pushed me out of the organisation. This experience had a profound and lasting impact on my wellbeing. It affected my confidence to the extent that I have not returned to clinical nursing practice since.