Worst experience of my life! - werkgeversreview Customer Service/Retention bij Progressive Insurance

1,0
30 apr 2012
Aanbevelen
Goedkeuring directeur
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Pluspunten

Medical Center on site (youll need it!) Fitness center on site paid training you get your own cubicle safe place to work

Minpunten

Web based training s a JOKE! They promise the stars and the sky when they first hire you in regards to time off/schedule/open door policy but its all a load of BS! Managers are clueless and arrogant! Nothing but negative reinforcement! Learn by making mistakes and then get reprimanded / written up for sed mistakes! I saw people graduated due to the fact that the trainer didnt want to deal with them any more! Trainers sit around and gossip about students and talk smack about them openly (Ive witnessed) Dont EVER rock the boat! They WILL get rid of you. Their guidelines are vague and contradict each other and be prepared to get mixed messages of what to do from coaches and supervisors! I had 5 different coaches and every time I got a new one, they had completely different issues than the one before! Its like being back in high school! Clicky as all all helck! When I was first hired, I thought I won the lottery. After a few months i developed a twitch, had anxiety attacks and dreaded coming into work EVERY DAY! Another corporate wolf in progressive sheeps clothing!

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5,0
28 apr 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

- culture is great - pay is excellent

Minpunten

- onboarding varies per team - lack of communication between project teams

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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