Trust the numbers - werkgeversreview Customer Service Representative bij Progressive Insurance

1,0
28 aug 2012
Aanbevelen
Goedkeuring directeur
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Pluspunten

Pay is great. No one can touch that in this area.

Minpunten

You will be worked like a dog and anyone who objects is labeled negative. The best advice I got was"Progressive says they want your opinion and feedback, they really don't. Just nod, tell them every idea they come up with is great." She was right! Five years later, that woman is still working there, getting promoted while her peers who spoke up are gone. I tried speaking up a couple times, not worth the label of being negative. As an example of my newly restored belief in just doing what I'm told, we had a powerpoint about a new program. One of the pages (after a quick technical explanation) said "Trust the numbers...the numbers are correct" People laughed, but after six years, I said, yep, I trust the numbers. Because, really, who and I to tell management how to run the company in the ground. They need no help!

Ontdek andere reviews over Progressive Insurance

5,0
30 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Strong Leadership Consistent Strategy People Oriented Culture

Minpunten

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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