A good company through the downtimes. - werkgeversreview Claims Service Representative bij Progressive Insurance

4,0
22 mei 2008
Aanbevelen
Goedkeuring directeur
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Pluspunten

The people are great, the company is good. They try to take care of you and keep spirits high around the office. They are constantly look at themselves and the work environment and are always trying to make changes for the better. Little things are changing all the time. If they see a process wrong they try to fix it. They understand its a tough job and they do their best to allow for down time as well. You are given a lot of freedom to do your job and don't always have a constant presence over you telling you to do this or that.

Minpunten

It's a slow growth time. There is just a lot of busy work and not much else going on. There's not a whole lot of growth at the moment but that's to be expected at this time. And least the company is still afloat and doing well. Its a fast paced work environment and your daily tasks change on the fly. Working in Insurance your always going to be considered the bad guy and will have to work to overcome that. I really don't think it's a bad company overall. They really do take care of their employees and try to keep things on the up and up.

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5,0
11 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Wonderful people, great networking opportunities and skills training for different roles. They have flexible options for time off outside of PTO. Their VTO comes in handy. Theirs options to switch a working day and make-up time with an off day and vice versa.

Minpunten

It's harder to move into a role outside of your department, but easy to move laterally within it.

5,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Minpunten

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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