Frustrating - werkgeversreview Anonieme werknemer bij Prompt

Prompt was a really weird place to work at, and I really could not recommend it. - Whilst most telemarketing/sales jobs have a lower base pay that you then top up with commission, Prompt's USP is that they don't charge their clients commission and that they sponsor us 'through the good weeks and the bad'... but the salary is not any higher than it would otherwise be. The result is you have a bad salary whether you've had a good week or not. - They have a troubling attitude towards illness and staff rights. They told us repeatedly that even if we were sick, we still had to come in unless we really couldn't come out of bed because they couldn't afford to lose client time. (Ironically, studies have shown it's better for productivity to keep sick employees away so that they don't spread the illness - however, productivity aside, it's just wrong). They also make you turn up before your shift starts - although you are only paid from 9:00am onwards, if you arrive after 8:55, you are considered late. 8:50 is preferred. Given the constant lectures about lateness (once three people were one minute late to a morning meeting, and there was a very patronising talk about how they might think that's just one minute late but because there were fifteen people waiting it was actually fifteen minutes of client time lost...) and the value of time, it's not just hypocritical that this consideration isn't extended to staff time, it's illegal. Legally, if you're an hourly paid worker, your employer cannot discipline you for not turning up until your contract start time and 'work' includes time spent at the employer's premises and at the employer's disposal, even when you are not physically engaged in any tasks yet because you are getting ready for your working day. This includes things like turning on computers and making yourself coffee. - The job itself was bad enough - most of us hated it - but what was particularly frustrating was the attitude of the management team that subscribed to a lot of sales pseudo-logic. A lot of emphasis was placed on us creating the right 'vibe', which was basically pretending to possess a rather empty 'positivity mindset' that actually didn't help counter negativity, as ignoring a problem never does solve it. You weren't allowed to use the word 'but' on the phone ('however' was fine for some reason though). Employee suggestions were routinely ignored. The way they spoke to us honestly felt like we were in primary school. There were so many condescending lectures on doing follow up calls even when we felt it wasn't right (my client gained only one lead from the overkill follow up structure - and lost a lot more as potential businesses asked not to be contacted again). - When I quit, the Office Manager kept drawing me aside for meetings in which she tried to pressure - not convince - me to stay, and used emotive language that suggested I was betraying the company and owed it to them, which was unpleasant and unprofessional. - There's no room for advancement within the company structure (it's a room with twenty people).