Working at QA over the last six months has been like being a passenger on a plane that is losing engines one by one and is plummeting towards the ground, while the captain tells us we’re about to reach new heights if we just keep flapping our arms.
The business is not doing well, yet leadership refuses to listen to the feedback from employees who are actually engaging with clients and trying to grow the business. They are so focused on this new proposition as a result of merging three companies, that they haven’t really thought about how it will all work. Leadership seems to think saying the same thing but louder will change the direction of the business. We are being told to sell a product that doesn’t really exist yet, we haven’t shown we can deliver the product, and we still don’t entirely know how we are going to deliver it at the scale we are promising. It’s all words, and nothing tangible.
The culture of this company has absolutely tanked. People are openly displeased about work, the leadership or their direct managers, the pay, and the lack of career progression. There is an overall feeling of instability and fear which stems from the top. Since January, an uncomfortable amount of US employees have either been laid off, fired, or resigned voluntarily (some without new jobs lined up). There has been no actual effort to keep legacy employees who have expressed frustration and dissatisfaction and then leadership is shocked when people actually leave.
Additionally, the pay is under the market rate for NYC (after a raise I was told my pay was now around the 22% percentile). There is the promise of “unlimited earning” through expansion opportunities but our quarterly sales performance doesn’t really inspire any confidence in that being something realistic people can achieve. There is a lack of career progression as well. There is no clear path to promotion or pay raises.
There are still some good people who work here and are trying their best, but full stop I would not recommend anyone take a job at QA in its current state. Maybe they will turn things around (I’m sure the leadership is feeling the pressure from the PE firm that owns them), but I personally didn’t want to wait and find out.
