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Lost it’s Way - werkgeversreview Anonieme werknemer bij QVC

2,0

20 mei 2019

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Some good people, ability to work from home.

Minpunten

Dwindling sales, panic, confusion and constant rounds of layoffs, usually of tenured employees. Bonus program is set up with impossible goals. Once good benefits have eroded to average at best. Everything is based on EBIDA, so every time sales drop employees are laid off to offset costs, leaving more work for the survivors. Senior leadership has lost touch with the front lines.

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5,0

21 jun 2026

Order service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Flexibility to work from home.

Minpunten

High call volume. Can't even sip water before the next call is coming through

1,0

20 jun 2026

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Only pros - wfh and you get a nice discount

Minpunten

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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