A good employer to have on your resume, but zero growth and benefits - werkgeversreview Assistant Buyer bij RH

2,0
15 mei 2012
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Restoration Hardware is a force within the San Francisco Bay Area retail industry. There are only so many, so to be working at a place with such a recognizable name is a bonus. Also, employees have the perk of a discount and occasional sample sales, which are a great way to get employees together in the same room. (It doesn't happen often)

Minpunten

There are no growth opportunities. Applying for jobs within the company is an awkward process that alienates you from your manager and team. And if you don't get the job? You can say goodbye to your raise and a nice yearly review. The company moves fast, erratically, without a real sense of purpose and direction. It's all at the whim of an impulsive CEO. (Believe me, the other reviews do not exaggerate.) It's incredibly frustrating to always be months behind schedule because senior management cannot come to a decision, and be the brunt of customers' anger when things do not go right and the product falls apart. To be clear: There is ZERO employee culture. There are no get-togethers, there is no break room, there is no team-wide introduction and no training program whatsoever. Yes, that means if your job is to run a report on a program that only Restoration Hardware uses, then there is no way to build upon the skills you learn while on the job. If this is what you are looking for, then this may be good for you. The company lives by core values that must be repeated at each major department meeting but no one follows them.

Ontdek andere reviews over RH

5,0
2 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Experience working for on of the leading innovators in the design industry.

Minpunten

The scheduling department being in a regular call center and not the gallery

4,0
20 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Minpunten

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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