Great team, valuable work experience, opportunity to make a difference - werkgeversreview Customer Experience bij ReferPro

It was an incredible opportunity to jump start my career. Fast paced, problem solving culture. The team is focused on solving real problems for customers and everyone is rewarded based on performance.

With a lot of opportunity came a lot of responsibility. For me that’s great and I thrived in an environment where I could wear multiple hats, but that’s not for everyone.

Exposure to early-stage startup dynamics and challenges. Opportunity to wear multiple hats and develop problem-solving skills under pressure. Gained hands-on experience with customer success and implementation processes. Learned how to navigate and support a product with minimal resources and infrastructure.

Leadership was heavily sales-driven to the detriment of product development and employee wellbeing. Customer success and implementation teams were expected to cover for the product’s failures with little support. Sales team regularly misrepresented the product, creating significant challenges for post-sale teams. Non-sales roles were undervalued, ignored, and received little to no recognition. Leadership was unapproachable and dismissive. Manual labor was required to mimic “automated” features due to incomplete software functionality. No systems in place for feedback, accountability, or inclusive communication. ***Update as of 05/12/2025*** Leadership has reached out in response to this feedback and will be implementing immediate changes to address the issues mentioned accordingly. While this review reflects my past experience with this company, I want to emphasize that change is possible, and with a new perspective and understanding, I am confident ReferPro can grow to become a 5-star company for all employees.