8 apr 2026
Reactie van Remote
1moThank you for your feedback. It is hard, but is the kind we need to hear (read in this case).
The points you raised about implementation and customer service hit close to home, because we know that's where the experience can fall apart even when everything else goes right. We've been working on this. Our implementation model has changed, and we've brought in the right leaders to oversee those changes. There's still work to do, but it's work we're actively in the middle of.
On the product side, we acknowledge that competing in this space requires us to keep raising the bar, and we're investing in that every day.
The broader feedback about the experience within our sales organization is a theme we’ve seen, not only in these reviews, but heard from colleagues. It is something we have brought to the fore with our new GTM leader, because things aren’t where they should be. We are honest about where there are gaps, and are doing the work to make sure things change.
Again, thank you for sharing this.