Upper management thinks they are above the workers. They do not associate with them. Once a year they make frozen hamburgers for the collectors and office staff to show their appreciation. After the mangers have catered lunch meetings once a week they put the left overs in the break room for the lower employees to scavenger over.The collectors are the lowest paid collectors in the business. The foundation of their company,the collector representative, is demoralized by the monthly goals set for them. Goals that are meant to keep the collectors not making any money but pay the salaries for all the directors and vice presidents the president hires from outside as well as buying other collection agencies. For a small business they have the most amount of upper management ever seen or needed, yet, the president keeps making new positions, like Vice President of Acquisitions, Director of this or that, and they are paid quite well from the toil of the collectors. It makes me laugh when they state on their website "room for advancement". The two collectors, and there are only two, who were 'promoted' to manager in training positions have had that title for years- never promoted to a manager, not to this day. The other collection managers demean, criticize, bully, micro-manage, and intimidate the collectors to keep them in their place: feeling lucky they have a job. The statistic quoted on their website i for lack of turn-over in their company is not about the collectors but the other departments, like the legal department, IT department, QA, etc. The collectors there are miserable 90% of the time, but upper management turns a blind eye and keeps piling on the quotas to hit to make their company successful. The company is successful because of the efforts of the collectors but they have trouble buying gas and food before their next paycheck and it not out of mismanagement of their funds; the company has very creative ways of keeping bonuses away from the collectors if they make one.The rules change every day and when the write-up is handed out they say "you should have known." There is nothing in the policy manual about your write-up but 'you should have known'. There is no bonus if the collector makes 100% , nothing if they make 101%, they have to make 110% before they receive a measly bonus and 120% before they receive an OK bonus. Then another little known trick they do: the last week of the month is taken away from the collector for bonus if the next month starts in that week. Oh, it is even more convoluted than that. The volunteer work the company participates in is for the lower employees, upper management promotes it but never does any of the work. They never attend any of the volunteer activities they tell their non-exempt employees to do on their own time with no compensation whatsoever, no time off, no catered lunch, nothing but a smile and pat on the back as they walk away. They stay home with their family while they show pictures to the world of what a great company it is, look at all the volunteer work we do. It is a funny company, for sure.
