They don’t pay and expect you to work alot - werkgeversreview Customer Service Representative (CSR) bij Responsive Auto Insurance

Thank you for your comments. We take them seriously, and our management team will be discussing them in an effort to ensure we provide our employees with a positive and balanced work environment. To address and clarify a few of your specific concerns: Our Paid Time Off (PTO) policy is designed to provide our employees with the flexibility to use their PTO in the way that best suits their needs. We offer new employees a generous PTO allocation of 12 days, plus 11 paid holidays (one is floating so that employees can use it whenever they’d like). If an employee is asked to work on a paid holiday (for instance, the day after Thanksgiving), they are compensated at 3x pay—many of our employees find this rewarding. Finally, using PTO versus sick days allows our employees to rejuvenate themselves mentally and physically versus restricting the time off to illness only. We find our employees enjoy this option. It was not our intention for it to be a burden, but rather a benefit. In terms of compensation, we review our compensation programs regularly to ensure they’re commensurate and competitive with other companies in our area. We’re also considering additional ways to show our employees that they’re valued team members, and we appreciate your suggestion of rewarding employees who work across multiple roles. As for relocation: we do not reduce pay when an employee relocates for personal reasons and keeps their same/similar role. In fact, we like that this gives us a way to keep talented employees! Your comment about employees needing to be bilingual is true for many positions, including our claims adjusters and service center staff. With our customer base being concentrated across Florida, our employees need to speak Spanish and English to provide customers with the best possible service. We serve what our customers want and need, and we hire specifically for bi-lingual speakers. Lastly, though the experience here was not one you enjoyed (though we appreciate hearing that you found Responsive to be a great place to learn and grow), we wish you the best of luck in your new role. Thank you again for taking the time share your experience.