Money is the only incentive - werkgeversreview Customer Service Advisor bij Riverside Group

2,0
18 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The money. They pay more than most , but they have to due to the high turnover of staff . Annual leave is good

Minpunten

Inadequate training.Newcomers expected to use knowledge articles when dealing with a call. Stressful and the location of the head office

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Reactie van Riverside Group
2w
Thanks so much for taking the time to leave us a review. We're proud to be part of the Fair Employment Charter so glad to see you feel you're paid well for the role you do. We have also noted your cons, and we do regularly review our Learning and Development offerings. So, you'll be pleased to know there is currently a brand new colleague induction programme as well as ongoing learning being produced for our call centre colleagues. This will support knowledge and skills to help deliver the best possible outcomes for our customers, Watch this space!

Ontdek andere reviews over Riverside Group

4,0
22 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Lots of shadowing work allowed, great people

Minpunten

Low pay, long hours - hard to keep up with

avatar
Reactie van Riverside Group
4mo
Thank you for taking the time to leave a Glassdoor review, we're so pleased to hear that you're enjoying your time at Riverside and get on well with your colleagues. Colleague wellbeing is very important to us, and we have lots of internal support available, so we were concerned to read that you are working longer hours. As reviews are anonymous, we can't reach out to you on Glassdoor to find out why this is. so please raise this with your manager if you feel comfortable to do so, or if you would prefer you can always email the listening at Riverside team with your concerns, We wish you every success with your internship!
3,0
22 aug 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Working close to home direct patient care very rewarding.

Minpunten

Too political for me too much back stabbing and gossip

2
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