Rivian

Reviews voor Rivian

Decent pay. Very chaotic. - werkgeversreview Senior Customer Service Guide bij Rivian

3,0

22 apr 2024

Senior customer service guide

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Pay is decent for the job. The team supervisors are very flexible and easy going. Hybrid WFH and in office is nice.

Minpunten

Performance isn’t measured in any meaningful way yet so underperformers are able to scrape by. Management has attempted to change this but has had no traction. The tools suck and are broken including the one that assigns work (customers) resulting in very uneven workloads between team members.

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5,0

19 mei 2026

Sr. diagnostic specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Startup, people care about the work being done.

Minpunten

Upward mobility is unclear, and competitive.

2,0

28 apr 2026

Senior field service technician

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

-Salary -Benefits -Training for technicians is improving

Minpunten

-Pay rates for new hires will not be as high as mine was. -Benefits get worse and more expensive every year. -Extremely high stress. -FRT times for many repairs are unrealistic -Communication between technicians, service advisors and customers is astonishingly bad. -Upper management for service clearly doesn’t understand what goes into repairing a vehicle. They think it is factory style work and develop unrealistic productivity metrics for the service centers. -Goalposts for metrics are constantly moving. One metric will matter one week, and be completely meaningless the next when another one is put in the spotlight.

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Reviews voor Rivian Reviews voor Senior Customer Service Guide bij Rivian Review voor Rivian