Outlook negative for my department - werkgeversreview Customer Care Specialist bij Roche

3,0
28 jan 2014
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Supervisors/coworkers competent and friendly. Training program is excellent. Pay is fairly good for call center work. High level of satisfaction helping people in need. Cross-training opportunities

Minpunten

High call volume, upset customers, need to make excuses to customers on every call for hold time, repetitive, layoffs created stressfull work environment.

Ontdek andere reviews over Roche

5,0
7 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great company with great benefits and opportunities

Minpunten

There are no cons worth mentioning.

3,0
7 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The benefits are great and the pay is better than most.

Minpunten

They care more about forcing efficiency measures than solving root problems. They want to enact "morale boost" events but refuse to ask why we were unhappy. This year they decided to devalue our pay and our efforts by giving everyone a static 2% raise

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