1d
Thank you for taking the time to share both the positives and the constructive feedback. The team, the remote flexibility, and our partner-client roster are things we genuinely care about, and it is meaningful to see them recognized.
I want to address a few of the other points directly.
On time tracking: hourly tracking is standard practice across most digital marketing agencies, not unique to Searchbloom. It is how we scope SEO, PPC, and ongoing optimization work accurately, allocate analyst capacity across partner-clients, and tie deliverables to actual effort and outcomes.
It exists to protect both our partner-clients and the team, not to scrutinize individuals.
On shifting workload: the nature of agency work means priorities adjust as partner-client needs evolve, new campaigns launch, and performance data dictates where attention is most valuable. We work to manage that with clear ownership and proactive communication, and your feedback is a useful reminder that we can keep improving how we signal those shifts.
On leadership and feedback flow: I value candor, and we work to build a culture where direct conversations happen in both directions. When performance concerns are raised, they are guided by what is fair to the individual and to the rest of the team. Those conversations are difficult, and I recognize they are not always received the same way they are intended. We will continue working on how recognition and feedback move across departments.
I am grateful for the time you spent at Searchbloom and the contributions you made. I wish you the very best in the next chapter of your career.
Cody Jensen
Founder & CEO, Searchbloom
