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Good place to work - werkgeversreview Customer Service Representative bij Sendwave

5,0
20 dec 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Sendwave has good salary and great benefits. Recommend !

Minpunten

It can be hard as everything is online

avatar
Reactie van Sendwave
3y
Thank you so much for your review and for sharing your thoughts. It's really nice to see that you are enjoying your time here and feel that it is a good place to work. Please do share any specific feedback or suggestions on ways to improve the remote culture with your HR business partners or the talent and culture leadership team who would be happy to listen and take any necessary actions. Thanks for all of your hard work and dedication to the mission.

Ontdek andere reviews over Sendwave

5,0
19 mei 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

loved the people and flexible work schedule

Minpunten

changing priorities can be hard to know what exactly we are all working on

1
2,0
12 dec 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The mission to serve the Diaspora of Africa. People who truly care about the mission. Super smart technical staff. The ability to work remotely (company is 100% remote). Opportunity to travel domestically and internationally.

Minpunten

Leadership positions are held by people with little-to-no leadership experience. Ruthless prioritization every week, for years, has led many aspects of the company to be broken. There is not the appetite to fix problems with solutions that actually stick. The "people" of the company have not been prioritized -- on all levels -- corporate, customer support or operations (i.e. after nearly 5 years - no clear career paths, no raises, no bonuses, no ability of managers to incentivize teams or individuals with strong performance). The company takes a very knee-jerk or reactive approach to issues that arise from everyday run of business issues. While the culture promotes itself as 100% transparent and familial, all of the leadership positions are filled with friends of the founders. Often times it feels like an adult version of high school. The company does a poor job at promoting the family-like culture of it's remote workforce.

12
avatar
Reactie van Sendwave
6y
We appreciate your time working with us, and I regret that you didn’t enjoy your time working with us at Sendwave. We do have a strong team that’s excited to find ways to keep making sending money as easy as sending a text. Like many people looking to start a new business, our founders turned to their personal networks to hire the first employees. Since then, however, we have also brought in leadership from external sources and promoted people from within the company to help us in working towards our goal. In addition, we are working to build out our operational teams to appropriately support our newfound size and continued success in our mission, and keep learning.
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