A wild ride 0 both good and bad) - werkgeversreview Anonieme werknemer bij ServiceNow

4,0
31 mrt 2019
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Very smart people. Great pay and benefits (especially with the stock doing so well). Technology product that actually works and can be implemented fast. Great leadership at the top.

Minpunten

Complete lack of any professional HR best practices. I have seen top performers fired by accident and then the company try to rehire them; I've seen women in exactly the same roles as men paid and titled significantly less; I've seen re-orgs of re-orgs within the space of a week due to poor planning; I've seen constant overlap of functions and never see any clear delineation of responsibilities. We have a very long way to professionalize the workforce planning function and it's a shame because I think good people come to the firm who may leave without ever finding their feet or making the contribution they could due to lack of role clarity, good onboarding etc.

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5,0
25 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Minpunten

- Hard to get remote position nowadays - Could have better pay

2,0
17 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Minpunten

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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