A company stuck in dysfunction, favoritism, and poor leadership - werkgeversreview Anonieme werknemer bij ServiceTrade

1,0
20 feb 2025
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Learning experience—if nothing else, you’ll gain insight into how not to run a company, which can be valuable for your career. There are also flexible working arrangements, but only for some.

Minpunten

If you're looking for a job where hard work is rewarded, talent is valued, and leadership knows what they’re doing, look elsewhere. This company is a case study in stagnation, dysfunction, and poor decision-making. The pay is insultingly low compared to industry standards. Employees are expected to overperform with little recognition, while competitors lure away top talent with better compensation, benefits, and career growth. Speaking of career growth, don’t expect any. Promotions and even cost of living raises are rare unless you’re part of the inner circle—a group of long-tenured, under qualified employees who block progress, resist change, and shift blame when things go wrong. Instead of fixing problems, leadership drives out talented employees while holding onto dead weight. HR is a complete joke. Lots of empty rhetoric but nothing to fix the toxic culture. Then there’s leadership, a group of risk-averse, outdated thinkers watching competitors pull ahead while refusing to adapt. They push aggressive targets without improving the product or giving teams the resources to achieve them. Employees are expected to deliver more with less, while leadership remains disconnected from the realities of the industry. Some people, however, thrive in this environment—especially those who were never qualified for their roles in the first place. That won’t stop some from micromanaging every decision to compensate for lack of skill. Instead of focusing on what actually drives growth, they control everything while contributing nothing. Meanwhile, the company stays trapped in a cycle of poor decisions and wasted potential.

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Reactie van ServiceTrade
1y
Hi and thank you for taking time to leave your remarks. As I read through them, I can feel your frustration. I’d genuinely like to hear more about your first hand experiences that influenced your advice to management. This will help me determine the next best steps to address your concerns. I’d love to meet with you. Please come see me in the office or just put time on my calendar. If that doesn’t feel comfortable, then I invite you to schedule time with any member of the executive team - I’m sure they would also welcome a discussion. Best, Amy Robertson, Chief People Officer

Ontdek andere reviews over ServiceTrade

5,0
13 apr 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

leadership invests in ICs and managers growth stage incredible tech stack good comp cross-functional collaboration

Minpunten

growth stage is not for everyone!

avatar
Reactie van ServiceTrade
1mo
Thank you! "You are an investment" might be the best review title we've gotten! We do aim to be that for all of our employees. And you're right that growth stage isn't for everyone. It's rarely comfortable, and we try to be upfront about that. Appreciate you saying it plainly because it helps the right people find their way here. Amy Robertson, Chief People Officer
5,0
30 mrt 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

ServiceTrade is a place where you can feel real momentum. The people here are smart, thoughtful, and genuinely care about what they are building. There is a shared sense that everyone is pushing toward something bigger, and that energy is motivating to be around. Customers truly love the product, which makes the work feel rewarding and gives teams a strong sense of purpose. There is also a growing data-driven culture, where teams are encouraged to use insights to inform decisions and continuously improve how we operate. Leadership is transparent and refreshingly honest about where things stand. There is a clear effort to set realistic goals and bring people along for the journey, which builds trust. It also feels like the company is leaning into the future in a meaningful way, especially with how seriously it is embracing AI across the business. There is a sense that the company wants to evolve and stay ahead, which makes it an exciting environment to be part of.

Minpunten

At times, the pace and volume of work can feel overwhelming. There is a lot happening at once, and it can be difficult to keep up without feeling stretched thin. While there is a strong culture of documentation, there are times within my team where processes and ownership are not as clearly defined as they could be. This can create friction or slow progress when it is not always obvious who is responsible for what. For remote employees, the experience can feel a bit isolating. The culture leans heavily toward getting work done, with fewer opportunities to connect on a more human level. It can feel like you are always “on” without as many natural moments to build relationships with colleagues.

1
avatar
Reactie van ServiceTrade
1mo
Hello and thank you for the review! It's both generous and constructively honest, which is exactly the kind of feedback that helps us get better. I'm especially glad that the transparency, the data-driven mindset, and the seriousness of our AI investment come through. Those are intentional, and hearing them reflected back is encouraging. On the cons, you're naming things we're actively working on. Clearer ownership within teams is a focus for us this year. And, on remote connection, you've put your finger on a real tension: "heads-down and shipping" can quietly crowd out the relational time that makes the work sustainable over the long run. We're experimenting with a few things to create more natural moments for connection, and input from people living the remote experience is what will make those land. If you would like to toss around ideas for what we could do to address connection and clarity, I'd love to chat! Amy Robertson, Chief People Officer
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