ServiceTrade

Reviews voor ServiceTrade

Great Culture-High Demand Job-Low pay - werkgeversreview Anonieme werknemer bij ServiceTrade

3,0

9 jul 2025

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

-Great culture and people. -Direct peers are great and fun to work with. -Direct managers seem to care about you personally. -Really good benefits and PTO. -Fun office and food provided 2 days a week. -Great stepping stone to get you a lot of training and knowledge to advance your career. -A leading product in the market

Minpunten

-New ELT suite that has come in and turned the company into a corporate vibe. Giving everyone harder and stricter metrics to achieve and higher demand to get things completed and tracked a specific way. -Direct managers care about you, but as things role down hill, there is more micromanagement than ever before. -Work has become overwhelming and stressful and it is no longer fun to come into work as they keep adding more things on to our plates every couple of weeks. Product is constantly changing. Teams and leaders are constantly changing. New training, expectations, data management, and requirements constantly changing. -Its becoming really hard to keep up and everyones mental health has declined. -After speaking with everyone on my team as well as others, there has been a huge and noticeable decline in wanting to work here anymore and feeling like you cant meet expectations with out over exerting yourself. -Many long term employees that have been here for 4+ years have left the company bc they no longer can manage with the changes. -Additionally, there hasn't been much of an increase in pay. If you look across the board of jobs available, you will find that ST has some of the lowest paid positions on the market. (Which might not be as bad if your job was easier to do.) -The amount of products, high demand, high amount of customers, and high cost of product should reflect what you are paid. This is not true for ST. -Essentially it has started to feel like a boot camp and the pay does not reflect.

Reactie van ServiceTrade

4mo

Hi! Thanks for leaving a review. I'd love to speak with you 1:1 about your concerns. If not with me, then perhaps another People Business Partner. Let us know so that we can connect and work through your concerns. Amy Robertson, Chief People Officer

Ontdek andere reviews over ServiceTrade

5,0

13 apr 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

leadership invests in ICs and managers growth stage incredible tech stack good comp cross-functional collaboration

Minpunten

growth stage is not for everyone!

Reactie van ServiceTrade

1mo

Thank you! "You are an investment" might be the best review title we've gotten! We do aim to be that for all of our employees. And you're right that growth stage isn't for everyone. It's rarely comfortable, and we try to be upfront about that. Appreciate you saying it plainly because it helps the right people find their way here. Amy Robertson, Chief People Officer

5,0

30 mrt 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

ServiceTrade is a place where you can feel real momentum. The people here are smart, thoughtful, and genuinely care about what they are building. There is a shared sense that everyone is pushing toward something bigger, and that energy is motivating to be around. Customers truly love the product, which makes the work feel rewarding and gives teams a strong sense of purpose. There is also a growing data-driven culture, where teams are encouraged to use insights to inform decisions and continuously improve how we operate. Leadership is transparent and refreshingly honest about where things stand. There is a clear effort to set realistic goals and bring people along for the journey, which builds trust. It also feels like the company is leaning into the future in a meaningful way, especially with how seriously it is embracing AI across the business. There is a sense that the company wants to evolve and stay ahead, which makes it an exciting environment to be part of.

Minpunten

At times, the pace and volume of work can feel overwhelming. There is a lot happening at once, and it can be difficult to keep up without feeling stretched thin. While there is a strong culture of documentation, there are times within my team where processes and ownership are not as clearly defined as they could be. This can create friction or slow progress when it is not always obvious who is responsible for what. For remote employees, the experience can feel a bit isolating. The culture leans heavily toward getting work done, with fewer opportunities to connect on a more human level. It can feel like you are always “on” without as many natural moments to build relationships with colleagues.

Reactie van ServiceTrade

1mo

Hello and thank you for the review! It's both generous and constructively honest, which is exactly the kind of feedback that helps us get better. I'm especially glad that the transparency, the data-driven mindset, and the seriousness of our AI investment come through. Those are intentional, and hearing them reflected back is encouraging. On the cons, you're naming things we're actively working on. Clearer ownership within teams is a focus for us this year. And, on remote connection, you've put your finger on a real tension: "heads-down and shipping" can quietly crowd out the relational time that makes the work sustainable over the long run. We're experimenting with a few things to create more natural moments for connection, and input from people living the remote experience is what will make those land. If you would like to toss around ideas for what we could do to address connection and clarity, I'd love to chat! Amy Robertson, Chief People Officer

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