Customer Support Guru - werkgeversreview Customer Support Guru bij Shopify

5,0
5 dec 2018
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Constant product releases, training, and business information., Like getting paid to go to University! You will learn tons at a fast pace. Everything about e-commerce, marketing , design, etc. The diversity of merchants keeps live channels interesting! Best remote position I have had, as you are in constant contact with your team/squad and have a lead. Pop up offices in major centres keep you from remote burnout. Also this company does a lot to support burnout and mental health. You do not feel alone. Feedback is encouraged and company shares

Minpunten

Rotating 6 week schedule with weekend shifts but most gurus adjust to the flow. Harder for single parents, and if you know you have an event coming up book it off, if it ends up being your day off anyways, the day goes back in your time off. You must love change and a fast pace. If you like to absorb information slowly or repetition, the guru roll may not be for you. Guru's start at set wage,

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5,0
10 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Minpunten

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

2,0
29 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Minpunten

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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