My Honest Review - werkgeversreview Customer Success Manager (CSM) bij Signal Group

2,0
20 apr 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

-Competitive compensation and benefits package. -Access to valuable training

Minpunten

-There is a bullying culture within the Athens pod, with little support or knowledge sharing when seeking help. I saw the same treatment for other new starters, which upset me a lot. As I knew it was out of my control -Inconsistent enforcement of guidelines, with threats of failure for non-compliance, while others disregard guidelines without consequence. -Need for access to necessary resources, requiring persistent effort to obtain. -Widespread gossip and backbiting in the Athens pod, fostering a toxic environment of caution and fear. -Unprofessional conduct, including disclosure of others' salaries by a member of the Athens Pod. -Removal of my previous reviews suggests a culture of suppressing feedback rather than addressing issues constructively. -Overall, the onboarding and work experience fell short of expectations. Repeated attempts to provide feedback were met with review removal, indicating a disregard for constructive criticism.

avatar
Reactie van Signal Group
2y
Hello, Thank you for sharing your feedback once again. It's important for us to address any concerns you have. Please note that Glassdoor reviews cannot be removed by any company administrator. We have responded to your review on Glassdoor multiple times, but unfortunately, we haven't had the opportunity to have a direct conversation with you. We would like to extend an invitation to discuss your feedback in more detail, outside of the Glassdoor platform. Here is our response to your review: "We truly value your input, and we are sorry to hear you experienced things that do not align with our company’s values. We will look into this further and discuss internally. At the same time, during the past year and as our efforts have scaled and become more mature, we have taken concrete steps to centralise and internationalise several aspects of our commercial operations, so that they are abstracted out of specific local PODs. We would really appreciate an opportunity to discuss the above and make sure we fully understand your feedback that we take seriously. If you like, please reach out to our HR team or a member of our management team, which ever you prefer at a convenient time and over your preferred channel." Thank you, and we hope to have a productive discussion with you soon, Signal team

Ontdek andere reviews over Signal Group

5,0
6 dec 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

They believe first and foremost in a great culture to work in.

Minpunten

Actual work is required, like a normal job, unlike what most millennials want to do.

5,0
27 okt 2025
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Working at The Signal Group has been one of the most fulfilling experiences of my career. As an old member, I’ve had the chance to work with exceptional colleagues who are not only smart and driven but also genuinely supportive and collaborative. The leadership team is supportive, approachable, and consistently focused on the company’s long-term goals. There’s a clear sense of direction and a genuine openness to new ideas, which makes the work engaging and purposeful. The culture is open and positive, with a great balance between professional ambition and personal well-being. The flexibility, trust, and focus on continuous improvement make it a place where you can truly grow and contribute meaningfully. Overall, The Signal Group is a company that inspires excellence while staying grounded in values , a rare combination that makes coming to work every day genuinely enjoyable.

Minpunten

No cons at this stage.

1
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