Spending 8-10 hours a day making anywhere from 600-800 calls a day. The function of the job is to try to get members of various insurance companies to accept and in home or virtual health evaluation. You follow a very long and strict script. AI is grading your calls in place of QA. There is a lot of micromanagement. Most members are very difficult and want no part of it. You get paid $2.50 per appointment until you schedule 400 for the month then they pay you $5.00 per appointment. Right now MEC's get paid for scheduling appointments with members. Many of these appointments get cancelled by the provider or member. Starting in 2025 MEC's will only get paid for appointments that are kept by the member and provider. On top of that, at the start of 2024 they combined sick time with PTO and require employees to accrue PTO per paycheck after giving 40 hours at the start of the year. Most of my colleagues are stressed out and looking for other jobs (myself included).
