Smartsheet

Reviews voor Smartsheet

Great product and people ---execution challenges are real - werkgeversreview Enterprise Account Executive bij Smartsheet

3,0

13 jan 2026

Enterprise account executive

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

* Smartsheet has great people and great teams, a lot of passion for the company. * Leadership in Gartner MQ Intelligent Work Management quadrant * Have made significant leadership changes in the last year, which will pay benefits later in 2026/2027.

Minpunten

*GTM teams are completely siloed- collaboration between customer success and sales is completely disjointed, and it shows to customers *Massive differences in sales books with some territories providing ample low-hanging fruit while others have been handed around for a couple of years to temporary territory managers and will need lots of love *major operational challenges with internal systems - a lot of sales completed take many people and many days to close out, requiring 2 or 3 levels of approvals. *information that gives a sales rep technical data about their accounts is inaccurate and not trustworthy. There are zero people to ask questions about this information or get any clarification. *Initial onboarding experience was great, but any ongoing efforts to enable employees past that are just pre-recorded videos to watch with no live people to ask questions on topics. * Licensing model change (understood why it was done) was an unmitigated disaster. Dates that were communicated to customers were moved multiple times without explanation. Sales were put in an extremely vulnerable position and customer trust was lost.

Reactie van Smartsheet

4mo

Thank you for your review. We agree - we have the best and brightest employees who are passionate about their work and our product! This passion has won us multiple awards, including being named to the Gartner Magic Quadrant for Collaborative Work Management. We appreciate and hear your concerns pertaining to the GTM teams, and our leadership is committed to improving this experience for both our employees and our customers. With leadership changes and advanced growth, we’re confident that we will have even further success in the very near future. Thank you again for your review, and we wish you the best in your next adventure!

Ontdek andere reviews over Smartsheet

5,0

3 jun 2026

Sales associate

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Time schedule was very good for work

Minpunten

Employees were okay i like them

Reactie van Smartsheet

Thank you for your kind review! We are so sad to see you go, but happy that you had a great experience working here and we wish you the absolute best in your next chapter.

1,0

26 mei 2026

Senior software developer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Minpunten

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

Reactie van Smartsheet

Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.

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