SSA Needs to Modernize Systems, Procedures, and Management Culture - werkgeversreview Benefit Authorizer bij Social Security Administration

2,0
10 nov 2010
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Job security. Benefits overall, but especially time off. Opportunity to contribute to social service. The Agency is truly committed to a diverse workforce. Opportunities to work OT for some extra income.

Minpunten

Very poor, even unstable, systems .....1970's DOS based technology for primary systems.......very user unfriendly and conducive to making errors. Policies and procedures are redundant and unduly complex. There is a huge opportunity to improve efficiency and accuracy by improving systems and streamlining policies.. "Up through the ranks" managers and mentors with poor inter-personal and management skills seem to bear resentment towards new hires who come to the agency well credentialed from the outside. I was shocked by the demeaning treatment I received after "graduating" from a lenghty training program.

Ontdek andere reviews over Social Security Administration

5,0
14 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great people to work with.

Minpunten

Few documentation of workflow. Institutional knowlege is diminishing due to the massive cut in staff.

2,0
4 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The Program Expert (PE - direct supervisor) and my Branch Chief (Manager) were amazing. Those two individuals bent over backwards to try to get me the RAs I needed, and were honestly the only reason I stayed as long as I did. They were super nice and supportive, but it ended up being a bad fit for me. My Branch Chief did also allow me OT as Comp Time, up to 11 hours per day, to complete my workload, which I took full advantage of.

Minpunten

I have a disability that causes me to work much slower - about twice as long to complete my workload - as other employees. I took my appeal for reasonable accommodations to the National Reasonable Accommodations Coordinator (NRAC) at the time. I submitted updated medical information towards my appeal. I got a letter from the NRAC that due to the updated medical information, I was "no longer qualified" for my position. Since they only have to give RAs to "qualified" employees, I was fired the same day I received that letter.

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