Pluspunten
Decent rate of pay, good hours.
Minpunten
Lack of proper training (videos from 2008 don't constitute proper training)
Minimal support offered from senior, more experienced members of staff
Working directly under the CEO sounds like a dream, it's not.
No compassion given for performance loss due to extreme circumstances (loss of family member who had ongoing issues), with these circumstances being very clear from before employment commenced.