Lovely people, strenuous work. - werkgeversreview Customer Service Representative (CSR) bij SolvOne

Some people were not consistent with work, and it fell on more responsible parties to pick up their slack consistently. Calls were just checking boxes and not back and forth conversations to some, this led to the issue I shared above. Some days were just 8+ hours of back-to-back phone calls; staffing did not stretch far enough and new staff was not recruited nearly enough as the training process is long.