Graveyard of ambition - werkgeversreview Anonieme werknemer bij SugarAI

1,0
6 apr 2015
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

Made some good friends. Few but good all the same. Reasonably well paid. They gave me a Mac laptop. Not much else.

Minpunten

Where to start...hmmm.... So many people with a thin veneer of knowledge. Just a sea of ineptitude with the product at times like some giant Titanic sinking in the midst of that. Made ridiculous promises about floating business when there was more chance of me being a pig farming astronaut with three legs. Never a realistic ambition when to be honest they would've been better served probably being acquired by another business. Moving on, the Sales team is a revolving door. So much talent left the company to do better elsewhere. I'm not surprised. With the compensation plans changing regularly and some challenging sales targets it makes even the most competent sales professional doubt if this is then or of it is realistic. The product itself has a number of fundamental weaknesses when compared with direct competitors and this was always a challenge when competing against them in sales opportunities. With that and the careful steering around bugs and general display bizarrities that occurred for time to time it was to put it mildly very much like a swan on the lake at times, with the legs paddling 10000mph to keep looking graceful. The HR team deserve a special mention here as they are excellent at providing little help when asked, but very good at sending useful/useless tips about random things I care little about. Furthermore as the focus on HQ I don't really care about cakes and dog walking and all that other rubbish. I don't like cake. I don't like dogs much either. I don't hold out much hope for this company. Maybe there are a few good people left there. But not many. Anybody decent had already left so you'll be joining a company which very much feels like you're turning up late to a party that's already happened....except you weren't invited, the booze has been drunk, there's crap food left and you're very much on your own in a cold cold room with the atmosphere of a morgue.

Ontdek andere reviews over SugarAI

5,0
26 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

1. High strategic visibility 2. Opportunity to build leadership muscles 3. Freedom to create

Minpunten

1. Operating sometimes at a higher level than title 2. Filling multiple gaps simultaneously in the organization due to it being a smaller company

5,0
20 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The best part of Sugar has always been, and continues to be the people - we hire and value people who are autonomous, process improvement-minded, passionate and collaborative. It has been exciting seeing how we invest in AI as a tool and form of development for teammates so we are comfortable and knowledgeable about the impact it can make in our daily lives, and by extension, for our customers. I've seen an increase in employee recognition, with concrete examples celebrating how and why the teammate made a difference. I think we have really great benefits with affordable health, Unlimited PTO, flexible wellness program. Absolutely love how international we are and seeing people share their holidays and celebrations. And then looking forward, SugarAI is re-defining our positioning and category in the market - moving away from CRM (system of record) and pioneering Procession Selling which focuses on proactive guidance. Exciting to be a part of a company that is pioneering a new category in our industry.

Minpunten

The groundwork to relaunch has included critically assessing our systems/processes, investing in a new vision and executive team, priortizing different skills (e.g. expansion in CS, AI in Eng/Product, operationalizing vision in C-suite), getting honest about what is/is not working based on data/metrics and in a word - change. I would be lying if I said the changes haven't been frustrating or unfortunate to portions of our employee population - but the reason why I am still here, soliciting and advocating for people to join is because I truly believe in our vision and have a ton of faith in the executive team who are more ambitious, structured, scrappy and knowledgeable than we have ever had before. In a nutshell - we are going through growing pains, but we already see the green shoots indicating we are on the right path, and I think the next part is the exciting bit where we execute and watch our work disrupt the industry.

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