Despite standardization of hardware, virtualization, etc, the environments are often configured and supported in an inconsistent manner. Work/life balance can feel like it is pretty bad at times but that is generally the case in the IT field and especially with MSPs. The team structure works out to be 6-7 person silos which creates invisible walls and makes it difficult to feel like you're part of something bigger.
Overall it felt like there was a lack of ownership across the operations team and sometimes interdepartmentally as well.