Worst place ever, don’t do it to yourself. - werkgeversreview Customer Service Specialist bij TP

1,0
9 dec 2025
Aanbevelen
Goedkeuring directeur
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Pluspunten

Nothing. Unfortunately, only pro was getting away from it.

Minpunten

Micromanaged your time 24/7 Promise to work from home but have to proposition 6 months of non stop harassment everyday No access to HR, only option is through the team leader who does nothing but slabber for taking longer than 25 seconds to get into the next call Moan at you for taking longer than 5 mins on a call, missing any scripting they have and berate you in front of everyone. Private matters are the whole Belfast floors, everyone knows your personals and why your off and stuff you’ve said in confidentiality. They make up things to add to things, have a go about NPS, stats, also break up your hour break throughout the day to one 30 min and two split 15 minutes and they expect you to be ok the phone for 8 hours outside of that and only have 30 second wrap time meaning you have to take on average about 80-120 calls a day and if you don’t adhere to this IT GETS MESSY FAST, also if you go over your lunch or break they discipline you straight away and threaten you to take your job as you haven’t passed probation and your basically their lackey.

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5,0
5 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Minpunten

Nothing I can think of thats a con

3,0
4 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Minpunten

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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