Absolute insanity - werkgeversreview Customer Service Representative bij TP

2,0
21 mrt 2013
Aanbevelen
Goedkeuring directeur
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Pluspunten

I loved the people that worked within the company, as most were just really easy going.

Minpunten

They did not pay enough. the moral was terrible. There is a team, titled, Work Force Management, whose sole purpose was to watch out call handle time. As I do understand the need to make sure that we are staying within the Client's expectation of a handle time, I do not understand the approach that Teleperformance takes on it. Work Force management sit in these super tall cubicles, facing the floor of representatives and superiors, shouting loudly to the people that they feel should be wrapping up a call or checking on a caller. Numerous times I have had complaints from customers about the volume of their voices. On another negative note, I overheard numerous supervisors discussing a recent meeting, entailing that they, as superiors, were not allowed to communicate with the representatives, unless it was on the call center floor, and only about the job. This was alarming, as I have always found that I work better when I feel respected in the work place, which entails being friendly with the superiors.

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5,0
5 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Minpunten

Nothing I can think of thats a con

3,0
4 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Minpunten

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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