Environment, Management & Policies - werkgeversreview Customer Service, Call Center bij TP

3,0
18 jan 2016
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Management and team supervisors are mostly friendly, understanding, want to make our job fun. The trainers are good, with good energy & patience.

Minpunten

For me, they want too much competition between coworkers, tho not mean spirited, but very pushy to get specific results from every individual. I dislike forced competitions and the way supervisors have to enforce it. This is usual for the industry as a way to improve individual performance & how the company fares with its contractor. (In my case, AT&T wireless phone & connected devices). Additionally, the facility is just marginally kept clean & tidy, it needs more space for employee lockers & walkways, and the break room is less than minimally provided with good quality food options & supplies. One more: computers and chairs for workspaces have too many breakdowns & damage.

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Reactie van TP
10y
Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Ontdek andere reviews over TP

5,0
26 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Very accomplishing environment, I enjoyed speaking with customers.

Minpunten

Calls are back to back and you have to meet all metrics.

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Reactie van TP
2d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3,0
16 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Minpunten

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

avatar
Reactie van TP
2d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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