MSS + iOS - werkgeversreview Operations Supervisor bij TP

4,0
20 dec 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

-We can work from home if your location allows it -Equipment is provided -If you meet your goals consistently you can move up quickly -You can get bonuses -Supervisor's get to plan their day how they want as long as you are getting your work done. -Advisor's get volunteered time off, and overtime. -If a client pulls a contract from Teleperformance, they don't let you go they just find another position for you in a different line of business.

Minpunten

-As an advisor you can take no more than 6 days off other wise you have to go on LOA -As an advisor schedules are always changing so you have to be willing to change your schedule multiple times or just be willing to adapt to it. As a supervisor not as much. -As a supervisor you have to be willing to get new team members every 3 months as they progress to another department. So basically when you get your groove of coaching them and you start meeting your goals you have to start over with new people, so that can be challenging. -As a supervisor there is so much work that you have to really manage your time wisely, to get your work submitted in a timely manner. It can be overwhelming at times.

avatar
Reactie van TP
1y
Thank you so much for your review. We appreciate you taking the time to share your experience with us!

Ontdek andere reviews over TP

5,0
26 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Very accomplishing environment, I enjoyed speaking with customers.

Minpunten

Calls are back to back and you have to meet all metrics.

avatar
Reactie van TP
22h
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3,0
16 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Minpunten

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

avatar
Reactie van TP
22h
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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