Don't believe the hype - werkgeversreview Customer Service Representative bij TTEC

2,0
24 aug 2011
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Decent Pay, work with good people, good resume experience, ability to work from home

Minpunten

Constant fluctuation of your shift when working at home. Constant mandatory increases and decreases in amount of hours required (as low as 15 one month then up to 25) NO regular pay increases based on performance for @ home agents. Lure you in with promises of how easy it is to move up in the company if you work hard, have seen numerous rehires of formerly released Team Leads, and ability to be promoted is more a popularity contest than based on skill, performance, and prior work experience. For the record .... there was a time when I recommended this company highly, Its amazing how a few poor management decisions *those put into management positions that are incompetent* can change your view on where you work.

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5,0
21 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work, training, and equipment provided.

Minpunten

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
Reactie van TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3,0
2 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Schedule flexibility and benefits, great people

Minpunten

Pay is not competitive. There are no raises outside of promotions. Raises for promotions are very low. Nothing is proactive, it's all reactive

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