Pluspunten
The people at Teletech are easy going and approachable. The 6 weeks of paid training are enjoyable. TT trainers do a great job of teaching you to work on the phone.
Minpunten
Although the training gives you confidence, that confidence is short lived as nothing can prepare you to deal with the enraged customers that call often. The Teletech where I was employed represented Bank of America. TT down plays the amount of "account holders" who threaten and try to con you into an account that doesn't belong to them. I was threatened with my life on a weekly basis. TT has coaches available to take these escalated calls, but they are spread out pretty thin. Employees are not allowed to hang up on said customers. No one can have that kind of verbal abuse without being affected by it.
